How Customer Success Teams Are Using ChatGPT to Cut Churn
OpenAI’s new Academy guide shows how customer success teams use ChatGPT to reduce churn, manage accounts, and drive renewals. Here’s what actually works.
Customer Success
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Shortcut and Hex Show What Building on Claude Opus 4.6 Actually Looks Like
Shortcut and Hex reveal how they’re building real products on Claude Opus 4.6. Here’s what actually works and what doesn’t in production.
HubSpot Reports 40% Productivity Boost After Deploying Claude Across Engineering, Marketing, and Customer Success
HubSpot, the customer platform used by hundreds of thousands of businesses worldwide, has revealed significant productivity gains after integrating Anthropic’s Claude across its engineering, marketing, and customer success teams. According to a new case study published by Anthropic, the deployment has resulted in a 40% productivity increase across web development and content creation workflows, with…